Terms & Refunds

Last updated October 2026

Ordering and pickup

• Everything is baked for one pickup day each week: Sunday, 9am – 1pm, at Charleston, SC.
• Online orders close at the cutoff shown on the cart page. Orders placed after the cutoff are for the following pickup.
• You choose a pickup window at checkout. Windows and individual items have limited quantities and can sell out.
• Bring your order number or the confirmation email when you collect.

Payment

Payment is taken in full when you place your order, through Stripe. Prices exclude sales tax, which is added at checkout. An order isn't confirmed until payment succeeds; unpaid orders are released after 30 minutes.

Changes and cancellations

To change or cancel an order, send us a message before the cutoff and we'll sort it out.

Refunds

• If we cancel an order or can't fulfil it, you get a full refund to your original payment method. It usually appears within 5–10 business days, depending on your bank.
• If something is wrong with what you received, contact us the same day and we'll make it right.
• Orders not collected during the pickup day can't be held over, because everything is baked fresh.

Allergens

Please read our allergen notice before ordering if you or anyone you're buying for has an allergy.

Contact

Shelby Paige's Pantry · Charleston, SC · Contact us